Return and Refund Policy

At Serene Cuisines, we strive to provide you with the highest quality holistic health-focused personal chef services. We believe in the satisfaction of our valued customers and aim to ensure a smooth experience throughout your journey with us. This Return and Refund Policy has been established to outline the guidelines and procedures for returning our products and seeking refunds.

1. Product, Subscription and Meal Box Returns:

a. Our subscription plans and meal boxes are carefully curated to suit your holistic health needs. However, if you receive a damaged or spoiled product, please contact us within 24 hours of delivery notifying us of the issue. We may request photographic evidence to examine the problem.

b. Should returning the damaged product be necessary, we will arrange for the collection of the item at our expense. Returned items must be in their original packaging.

c. Upon receiving the returned item, we will assess its condition, and if found to be damaged due to our negligence, we will offer a replacement or issue a refund.

d. If you have any concerns about the quality or content of your meal box or subscription delivery, we encourage you to reach out to us promptly. We value your feedback and will work with you to address any issues.

2. In-Person and Event Catering Services:

a. Our in-person and event catering services are designed to offer a personalized holistic dining experience focused on your specific requirements.

b. We require a non-refundable deposit upon booking our services, which will be clearly communicated during the reservation process. In the event of cancellation, the deposit will not be refunded.

c. Should any changes or cancellations be necessary after the deposit has been made, please notify us as soon as possible. Depending on the circumstances, we may be able to accommodate your request for a rescheduling or partial refund.

d. If any issues arise during the delivery of our in-person or event catering services, please inform us immediately so that we may address and resolve the situation promptly to your satisfaction.

3. Consultation and Coaching Services:

a. Our holistic health consultations and coaching services are aimed at providing personalized guidance and support to help you achieve your holistic health goals.

b. We require payment in full at the time of booking these services.

c. If you need to cancel or reschedule your consultation or coaching session, please do so at least 24 hours in advance. Failure to provide sufficient notice may result in the session being forfeited without a refund.

d. If, for any reason, you are dissatisfied with the consultation or coaching services provided, please contact us within 48 hours of the session completion. We will evaluate your concerns and work with you to find a satisfactory resolution.

4. General Refund Policy:

a. Each refund request will be assessed on a case-by-case basis, taking into account the specific circumstances and our ability to rectify the issue within a reasonable time frame.

b. Refunds, if approved, will normally be made to the original method of payment.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically.

If you have any questions or require further clarification regarding our return and refund process, please email chef.sarenn@serenecuisines.com. We appreciate your understanding and cooperation.

Last Updated: October 2023

Shipping Policy

Shipping Policy:

At Serene Cuisines, we understand the importance of receiving your order promptly and in perfect condition. We strive to provide a seamless and hassle-free shipping experience. Please review our shipping policy carefully:

1. Shipping Areas: Serene Cuisines currently ships within the United States only. We do not offer international shipping at this time.

2. Shipping Method: We primarily use reliable shipping carriers such as UPS, FedEx, or USPS to ensure the safe and timely delivery of your orders. The chosen carrier will be determined based on the destination and order weight.

3. Order Processing Time: Once your order is received and payment is confirmed, we will process and ship it within 2 business days. Please note that weekends and holidays are excluded. You will receive a confirmation email with tracking information once your order has been shipped.

4. Shipping Fees: Shipping fees will be calculated based on the weight and size of the package, as well as the destination address. The shipping charges will be clearly displayed during the checkout process.

5. Delivery Time: The estimated delivery time may vary depending on the destination. Typically, orders are delivered within 3-5 business days after shipment. Please note that unexpected delays may occur due to weather conditions or other unforeseen circumstances.

6. Delivery Confirmation: For your peace of mind, we highly recommend providing a delivery address where someone will be available to receive the package. Serene Cuisines will not be held responsible for any loss or damage that occurs after the delivery is confirmed by the carrier.

Payment Policy:

At Serene Cuisines, we value transparency and strive to provide a convenient and secure payment process. Please review our payment policy carefully:

1. Payment Methods: We accept the following forms of payment:

- Credit/debit cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

- PayPal: Customers can complete their purchase using their PayPal account.

- Online Banking: Payments can be made directly from your bank account using secure online banking services.

2. Payment Security: Serene Cuisines takes the security of your payment information seriously. We utilize industry-standard encryption and comply with Payment Card Industry Data Security Standard (PCI DSS) guidelines. Your payment details are encrypted during transmission and are not stored by Serene Cuisines.

3. Order Confirmation: Upon successful completion of your payment, you will receive an email confirming your order details, including the items purchased, the total amount paid, and the shipping address provided.

4. Order Cancellation and Refunds: If you wish to cancel your order, please contact us as soon as possible. Cancellations made before the order is processed and shipped will be eligible for a full refund. Refunds for cancellations made after shipment will be subject to our refund policy, which can be found on our website.

Please don't hesitate to reach out to us at chef.sarenn@serenecuisines.com if you have any further questions or concerns regarding our shipping and payment policies. We are here to assist you in any way we can.